Regulamin sklepu

Terms and Conditions

These Terms and Conditions set out the detailed rules for using the online store (the eStore) available at https://christianlaurent.eu/, including in particular the terms and conditions for placing orders for Products available in the eStore, the rules for delivery of the ordered Products to the Customer, the methods and deadlines for payment of the prices for those Products, the Customer’s rights related to withdrawal from the contract, and the rules for submitting complaints.

The eStore is part of the online Service and, with regard to the services provided therein, unless these Terms and Conditions provide otherwise, the Service Terms and Conditions available at all times via the link entitled “Terms and Conditions” located at the bottom of each eStore subpage shall apply.

I. Definitions

1. The terms used below shall mean:

1) Delivery Address – the postal address of a place located within the territory of the Republic of Poland, including a post office box number or identification data of an automated postal terminal (so-called parcel locker) that may, in accordance with the Terms and Conditions, be used for collecting Orders;

2) Product Price – the value of the product expressed in Polish zloty, inclusive of VAT, excluding additional costs related to the purchase process, including fees for the delivery of Products;

3) Order Information – information about the Order placed by the Customer containing detailed information about it, in particular the list, quantity, description of the ordered Products, and information about Product prices;

4) Customer – a Service User intending to purchase and purchasing Products in the eStore, being a natural person with full legal capacity and, in cases provided for by law, a natural person with limited legal capacity, residing within the territory of the Republic of Poland, or a legal person or an organizational unit without legal personality to which specific legal provisions grant legal capacity, having its registered office within the territory of the Republic of Poland;

5) Consumer – a Customer who is a natural person using the eStore service and entering into a legal sale-purchase transaction with the Seller for Products not directly related to that person’s business or professional activity;

6) Account – a resource stored in the eStore containing data provided by the Customer, in particular data about the Customer, the Customer’s Orders, methods of delivery and payment, enabling and facilitating the Customer’s use of the eStore, provided that placing Orders and making purchases in the eStore is also possible without having an Account, in accordance with the relevant provisions of the Terms and Conditions;

7) Delivery Cost – the cost borne by the Customer for delivering the Order to the Delivery Address indicated by the Customer;

8) Total Order Cost – the cost borne by the Customer, consisting of the total price of the ordered Products, their delivery cost, and the costs of additional services, e.g. decorative wrapping, related to the Order;

9) Cart – the eStore functionality enabling the Customer to determine and modify data related to the Order, such as in particular the type and quantity of Products, billing details, and delivery details;

10) Product Review – an assessment of a Product expressed by the Customer, by assigning points to the Product on a certain scale or by describing experiences related to the Product, which may be disseminated by the Seller in accordance with the provisions of the Service Terms and Conditions and the eStore Terms and Conditions;

11) Products – products available in the eStore which the Customer may view and become acquainted with via the eStore, for which the Customer may place an Order and then purchase them, in accordance with these Terms and Conditions;

12) Terms and Conditions – these Terms and Conditions, including separate documents to which these Terms and Conditions refer;

13) Service – a set of services, of variable composition, provided by electronic means using an IT tool connected to the Internet, in accordance with these Terms and Conditions and the regulations of other services provided within the Service, available at all times via the link entitled “Terms and Conditions” located at the bottom of each subpage of the Service and other areas of the Internet, such as, among others, the eStore service;

14) eStore – a service provided by the Seller and at the same time an IT tool connected to the Internet, available under these Terms and Conditions and the Service Terms and Conditions, available at all times via the link entitled “Terms and Conditions” located at the bottom of each eStore subpage, as well as through references from other areas of the Internet, through which the Seller in particular enables Customers to place orders for Products and purchase Products;

15) Seller – the company operating the eStore, Beauty Brands Ecommerce sp. z o.o., with its registered office at ul. Żytnia 19, 05-506 Lesznowola, entered into the National Court Register by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under KRS number 0000760609, share capital: PLN 5,000, REGON: 381956358, NIP: 1231417982; Parties – the Seller and the Customer;

16) Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights, consolidated text: Journal of Laws of 2024, item 1796, as amended.

17) Order – a declaration of intent prepared by the Customer on the basis of information contained in the eStore and sent to the Seller using the eStore, aimed at concluding a sale-purchase agreement and containing a list of Products that the Customer wishes to purchase using the eStore.

II. General Provisions

1. These Terms and Conditions define the rules for Customers’ use of the eStore, which is a specific service provided within the Service. Use of the eStore service is subject to these Terms and Conditions, as well as to the general rules for the provision of services within the Service set out in the Service Terms and Conditions.

2. Materials of the Service such as, among others, the name of the Service, the disclosed trademarks and other distinguishing marks, software, and the Service database, which have been made available to Users in the form of the Service or through it, are protected by law; the rules for using them are specified in Chapter VI of the Service Terms and Conditions.

3. Commencing use of the eStore shall each time mean that the Customer accepts the rules set out in these Terms and Conditions, as well as the general rules for the provision of services within the Service set out in the Service Terms and Conditions.

4. Persons using the eStore may access these Terms and Conditions and the Service Terms and Conditions at any time via the link entitled “Terms and Conditions” located at the bottom of each eStore subpage and may make printouts thereof.

5. The provisions of these Terms and Conditions may be amended in accordance with the provisions of Chapter XIII of the Terms and Conditions.

III. General Rules and Technical Conditions for the Provision of Services in the eStore

1. Customers may use the eStore as a general information service provided within the Service, without placing Orders or purchasing Products, in particular by becoming acquainted with Products via the eStore, asking questions to eStore customer service, and also temporarily, for the duration of an eStore session, saving selected Products in the “Wishlist” tab. The conditions for such use are set out in the Service Terms and Conditions.

2. Customers may place Orders and purchase Products via the eStore by creating an Account and repeatedly using the data stored in the Account or without creating an Account, in particular if they expect that their purchase is of a one-off nature. In each case, the Customer is obliged to provide the Seller with true, correct, complete, and adequate data necessary to place the Order and make the purchase, as well as confirm that they have read these Terms and Conditions and the Service Terms and Conditions and undertake to comply with their provisions.

3. The Seller exercises due care to ensure proper protection of all information provided by the Customer to the eStore, including personal data, so as to make the Customer’s use of the eStore secure; however, the Seller points out that each Customer is solely responsible for keeping confidential the data used by them to access the eStore (in particular relevant customer names and passwords), and any disclosure of such data on the Internet is at the Customer’s sole risk and may enable other persons to use such data in a manner undesirable to the Customer.

4. Use of the eStore with full security, smooth data-processing operations within the Service, and accurate presentation of textual and graphic elements is possible provided that the end devices and ICT system used by the Customer meet the minimum technical requirements specified in Chapter III of the Service Terms and Conditions, and provided that the Customer has an email address, and in the case of Customers using the eStore and making purchases using an Account, also a unique Customer name and a unique Account password consisting of at least 8 characters, including at least one lowercase and at least one uppercase letter and at least one digit or special character. The Seller recommends changing the password no less frequently than every 30 days.

IV. Customer Account

1. The Seller provides Customers with an Account service consisting in making available, free of charge and for an indefinite period, IT tools and disk space functionally linked to the Service in order to enable each Customer to store their personal and other data and use them in connection with other services provided within the Service, including for placing Orders and purchasing products in the eStore.

2. Creating an Account in the eStore consists in the Customer entering into the appropriate fields of the form made available for this purpose their data, including first name and surname, postal address details, email address, and providing a unique Customer name and Account password, which will then serve the Customer for repeated access to the Account. A Customer who has created an Account may place an Order while logged into their Account, which consists in entering the name and password separately into the appropriate fields and activating the login gateway.

3. The agreement for the provision of the Account service may be terminated by the Customer at any time subject to 14 days’ notice by activating the “Delete account” command made available to the Customer in the Account after logging in, or by submitting to the Seller a statement of resignation from the service using the form available at all times via the link entitled “Contact form” located here: https://en.christianlaurent.eu/pages/contact/

4. The Seller does not verify the truthfulness, correctness, or adequacy of the data provided by the Customer to the Account, in particular whether the Customer is the person they claim to be. However, in order to prevent possible abuse and disruption of the eStore’s operations in such situations, the Seller reserves that:

1) the Customer may hold only one Account in the eStore. If the Seller obtains credible information that the Customer holds more than one account in the eStore, the Seller may request that the Customer indicate one of their Accounts and delete the others;

2) if the Seller obtains credible information that the Customer is not the person they claim to be, as well as information that an order has been placed unlawfully or contrary to the Terms and Conditions, that the ordered Products have been delivered to a person who did not wish to receive them, or that the Ordering Party is a person lacking full legal capacity or, in legally permissible cases, limited legal capacity, the Seller may request that the Customer confirm their identity and provide explanations.

5. After reviewing the information provided by the Customer pursuant to the above point, the Seller may, based on such information, act in accordance with the law and these Terms and Conditions; in particular, the Seller may terminate the agreement for the provision of the Account service with immediate effect, refuse to accept further Orders, and make the Customer’s data available to third parties for the purpose of pursuing claims by such third parties against the Customer.

6. The Seller may also terminate the agreement for the provision of the Account service and refuse to accept further Orders if the Customer has failed to respond to the Seller’s request sent twice, at least 3 days apart, to the Customer’s email address, as well as where the data provided by the Customer subsequently proved to be untrue.

7. For important reasons, such as limitation, change, or suspension of the eStore service, or non-use of the Account, understood as no login to the Account for at least the previous 180 days, the Seller may terminate the agreement for the provision of the Account service upon 14 days’ notice.

V. Placing, Modifying, and Processing Orders

1. The Customer may place Orders and purchase Products by logging into the Account and using the data stored there, or by entering into the eStore the data necessary to place the Order and purchase the Products for one-time use.

2. The placement of an Order by the Customer includes:

1) selecting (marking) a Product available in the eStore that the Customer is interested in purchasing;

2) activating the “Add to cart” command made available in the eStore together with that Product;

3) specifying the number of units of each ordered Product, provided that in the absence of a different decision by the Customer, this number shall default to “1”;

4) selecting the place of delivery of the Order and the method of payment;

5) the Customer’s acceptance of the rules set out in these Terms and Conditions and the Service Terms and Conditions;

6) placing the Order by activating the “Pay now” command, which is equivalent to accepting the Seller’s offer and concluding the sales agreement for the Products covered by the Order;

7) payment to the Seller of the total cost of the Order.

3. During the Order placement process, the Customer is informed about the subsequent steps that should be taken in order to place the Order, including methods of payment and delivery. The “Pay now” command is made available to the Customer together with all material terms of the Order displayed on the end device screen, in particular the details of the ordered Products, their prices, and the total cost of the Order, the payment method, and the delivery method.

4. After placing the Order, the Customer receives at the indicated email address a confirmation of conclusion of the sales agreement together with a summary of the essential terms of the Order. This confirmation constitutes confirmation of conclusion of the agreement referred to in Article 21 of the Consumer Rights Act.

5. Information about Products presented in the eStore constitutes an offer to conclude a sales agreement within the meaning of Article 66 §1 of the Polish Civil Code. The sales agreement is concluded when the Customer places the Order by using the “Pay now” button.

6. If, after conclusion of the agreement, it turns out that performance of the Order in whole or in part is impossible due to the unavailability of a Product, the Seller shall promptly inform the Customer thereof:

it shall propose performance of the Order in the available part and, if, in the Seller’s opinion, another similar product or similar products of the same type as the Product(s) covered by the Order are available in the eStore, replacement of the unavailable part of the Order with such Product(s) (“Replacement Products”)

or;

if the Order is unavailable in whole, it shall promptly, but no later than within 14 days, refund to the Customer all payments received in respect of the Order.

If the Customer agrees to the Seller’s proposal to perform the Order in part, including performance of the Order in part using Replacement Products, the Seller shall perform the Order in that part and withdraw from the agreement in the remaining part, promptly, but no later than within 14 days, refunding to the Customer all payments received in respect of the unperformed part of the Order.

If the Customer fails to respond within 60 days from receipt of the Seller’s proposal for partial performance of the Order, including performance of the Order in part using Replacement Products, the Seller shall withdraw from the agreement in full and promptly, but no later than within 14 days, refund to the Customer all payments received in respect of the unperformed part of the Order.

7. Sending the Customer an email entitled “Shipping information” constitutes confirmation that the shipment has been dispatched and that the concluded sales agreement is being performed. The time of sending this message does not affect the moment of conclusion of the agreement, which occurs in accordance with point 5 above.

8. The sales agreement between the Customer and the Seller is concluded at the moment the Order is placed. The Customer may not unilaterally revoke the Order after it has been placed, without prejudice to the right to withdraw from the agreement under applicable law and these Terms and Conditions.

9. Orders are delivered, in accordance with separate provisions of these Terms and Conditions, to places located within the territory of the Republic of Poland.

VI. Prices, Costs, and Payment Methods for Orders

1. Product prices presented in the eStore include all taxes, including VAT, but do not include additional Order costs specified in the Terms and Conditions, including delivery costs.

2. Product prices are stated in Polish zloty.

3. The Customer is obliged to pay the Product price shown as the product price in the cart at the time of placing the Order. Information on the total cost of the Order and the prices of its individual components, the delivery method, and the form of payment is presented to the Customer before the Order is placed.

4. The total cost of the Order may be changed in the event of a change to the Order in accordance with Section V(6) of the Terms and Conditions, i.e. where the Customer accepted the purchase of only part of the Order. In such a case, the total cost of the Order includes the total price of the Products in the remaining part of the Order and the corresponding delivery cost.

5. Subject to separate provisions of the Terms and Conditions, the Seller may change Product prices at any time without notifying Customers, including setting promotional and sale prices for Products. In particular, the Customer shall not be entitled to claim reimbursement of the difference between the price set for a Product in the Order and the price of the Product reduced by the Seller after the Customer has placed the Order.

6. In the case of Products covered by a promotion or sale whose quantity is limited, execution of the Order in whole or in part depends on the order in which Orders are placed with the Seller. The rules of promotional sales organized in the eStore are set out in the Promotion Terms and Conditions available at all times via the link entitled “Terms and Conditions” located at the bottom of each eStore subpage.

7. Delivery costs are provided to the Customer by the Seller during the Order placement process, and their amount depends, among other things, on the delivery method selected by the Customer and the weight of the Order.

8. The Customer may pay for Orders in advance to the Seller’s bank account, by electronic payments in the form of bank transfers, or by payment card, via the Adyen service.

9. Payment for an Order via the Adyen service is possible only if the bank in which the Customer holds a bank account has entered into an appropriate agreement allowing such settlements with Adyen. A necessary condition for using this form of payment is also that the Customer has access to online banking services.

10. Payment for an Order using a payment card via the Adyen service is possible only if the Customer has a payment card issued by a bank that has entered into an appropriate agreement allowing such settlements with Adyen.

11. In the case of payment for an Order by electronic transfer or payment card, execution of the Order shall take place if, within 1 hour from the moment the Customer activates the “Pay now” command, the Customer makes payment for the Order, which shall be confirmed by crediting the Seller’s bank account with the amount equal to the total cost of the Order. The date of payment shall be deemed to be the moment when the Seller’s bank account is credited with the amount of the total Order cost.

12. Together with the Order, the Seller provides the Customer with proof of sale in the form of a fiscal receipt or, at the Customer’s request submitted together with the Order or within 3 months from the date of shipment of the Order, a VAT invoice. The Seller also provides the Customer who is a Consumer with a model withdrawal form.

13. The Seller declares, and the Customer accepts, that in the event the Customer withdraws from the agreement, returns the goods, and instructs the Seller to refund the funds, the Seller shall issue a correcting invoice for the returned amount only in electronic form and send it to the Customer’s email address; likewise, if an error is found in an invoice, the Seller shall issue and send the Customer a correcting invoice indicating the irregularity.

VII. Delivery of Orders

1. Orders are delivered to the places indicated by the Customer in accordance with the Terms and Conditions and may not be collected personally from the Seller by the Customer or a person acting on their behalf.

2. Orders are delivered to places located within the territory of the Republic of Poland.

3. Orders are assembled and packed by the Seller for delivery to the Customer in accordance with postal and courier service regulations. Orders may be delivered to Customers using the following postal or courier services:

1) PACKETA

2) DPD INT

3) DHL Courier

The Seller reserves that it is not the provider of the above services and that they may prove to be temporarily or permanently unavailable, and that their use may be subject to dimensional, weight, or similar restrictions specified by their providers. The Seller shall make every effort to inform the Customer of such restrictions before the Order is placed.

4. Before placing the Order, the Customer is informed about the nearest shipment date after placing the Order and the estimated delivery time to the destination place declared by the postal or courier service provider, expressed as a specific number of business days, understood as days from Monday to Friday excluding public holidays.

5. In relation to Customers who are not Consumers, the Seller shall not, to the fullest extent permitted by law, be liable for damage resulting from delay in delivery, and liability for the Order shall be limited to the price of its individual components.

6. Delivery of the Order to the Customer shall take place no later than within 30 days from the date the Customer placed the Order. If courier delivery is selected, the courier will make two attempts to deliver the Order.

7. At the request of the Seller or the courier acting on its behalf, the Customer is obliged to confirm receipt of the Order. The Seller recommends that upon receipt of the Order, Customers check whether the shipment containing the Order has suffered any loss or damage in transit. In the event of any loss or damage, the Seller recommends that the Customer and the courier draw up a report recording the above circumstances and contact the Seller. A Customer who is not a Consumer is obliged to check the condition and conformity of the shipment with the Order and, if any loss or damage is found, the Customer and the courier should draw up a damage report and contact the Seller immediately.

8. Products are delivered in the Seller’s standard packaging. The total weight of the Products in a single Order may not exceed 20 kg. Products may additionally be packed as part of separate services provided by the Seller, especially as gift packages, in accordance with the description of such services.

9. The Customer is obliged to collect the Order without undue delay. If the Order is not collected and is returned to the Seller, the Seller may withdraw from the sales agreement.

Withdrawal shall take place by submitting a statement to the Customer in the form of an email message. In the event of withdrawal, the Seller shall refund the payments made by the Customer in accordance with applicable law.

VIII. Cancellation of the Order and Withdrawal from the Agreement

1. If execution of the Order proves impossible in whole or in part due to the unavailability of Products, the Seller shall promptly inform the Customer thereof and proceed in accordance with Section V(6) of the Terms and Conditions. The refund shall be made using the same method of payment as used by the Customer, unless the Customer expressly agrees to another method of refund that does not involve any costs for the Customer.

2. A Customer who is a Consumer is entitled to withdraw from the concluded sales agreement, without giving any reason, within 14 days from the date of receipt of the Order. When withdrawing from the agreement, the Consumer sends the Seller a withdrawal statement prepared using the form delivered in print together with the Order and available in PDF format at all times via the link entitled “Complaints and returns” located at the bottom of each eStore subpage. The withdrawal statement may also be submitted by the Consumer without using the above form, provided that the data specified in the form are included.

3. In the event of withdrawal from the agreement, the Seller is obliged to refund to the Consumer the total cost of the Order, except that the delivery cost is refunded in the amount corresponding to the current cost, as of the date of placing the Order, of the basic postal or courier shipment (smallest in dimensions and weight).

4. The Seller shall refund the total Order cost in accordance with the above point promptly, but no later than within 14 days from the date of receipt by the Seller of the withdrawal statement sent by the Consumer. The Seller may withhold the refund until the Products being returned have been received by the Seller or until the Consumer has provided proof of having sent them back, whichever occurs first.

5. The Consumer bears the direct costs of returning the Products, such as the costs of packaging the Products and the costs of postal or transport services for returning the Products to the Seller.

6. In accordance with Article 38(1) of the Consumer Rights Act, the right to withdraw from a distance contract shall not apply to the Consumer, among others, with respect to a contract:

1. where the subject matter of the performance is an item liable to deteriorate rapidly or having a short shelf life;

2. where the subject matter of the performance is an item delivered in a sealed package which cannot be returned after opening for reasons of health protection or hygiene, if the package has been opened after delivery.

In the case of cosmetic Products delivered in sealed packaging (e.g. protected by film, seal, or other factory protection), the Consumer shall not have the right to withdraw from the agreement if such packaging has been opened or tampered with after delivery.

The mere removal of the outer transport packaging shall not constitute tampering with sealed packaging within the meaning of the above provision.

With respect to other Products, the Consumer shall be liable for any reduction in the value of the item resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the item, in accordance with Article 34(4) of the Consumer Rights Act.

Returned Products should not bear signs of use exceeding ordinary familiarization with the Product and – in the case of Products covered by the exception described above – should have intact factory protections (seals, protective films, heat seals).

IX. Complaints

1. The Seller undertakes to deliver Products to the Customer in conformity with the agreement. In relation to Customers who are Consumers, the Seller shall be liable for lack of conformity of the Product with the agreement under the rules set out in Articles 43a–43g of the Consumer Rights Act.

2. In the event of lack of conformity of the Product with the agreement, the Consumer may request repair or replacement. In cases specified in the Consumer Rights Act, the Consumer may also submit a statement on price reduction or withdrawal from the agreement. A complaint should include data enabling identification of the Order, a description of the identified non-conformity, and the Customer’s request.

3. Complaints related to the functioning of the eStore, Orders, and purchases of Products may be submitted by the Customer to: info@christianlaurent.eu

4. In order to submit a complaint, the Customer may use the form available at all times via the link entitled “Returns and complaints” located at the bottom of each eStore subpage.

5. The Seller’s liability towards a Customer purchasing Goods who is not at the same time a Consumer shall be limited to the price paid by the Customer for the Product subject to the complaint and the amount equivalent to delivery costs, where the complaint concerns delivery. If the Seller deems the complaint justified, the Customer who is not a Consumer shall receive a defect-free Product or the Product price shall be refunded.

6. The Seller shall respond to the Consumer’s complaint within 14 days from the date of receipt thereof. Failure to respond within the above period shall mean that the complaint is deemed accepted. If delivery of the Product is necessary to examine the complaint, the Seller shall inform the Customer accordingly.

7. The Consumer may use out-of-court complaint handling and redress procedures, in particular by:

- applying to a permanent consumer arbitration court,

- mediation before the competent Provincial Inspectorate of Trade Inspection,

- assistance from a municipal or district consumer ombudsman.

Current information on out-of-court dispute resolution methods is available on the website of the Office of Competition and Consumer Protection (UOKiK) (www.uokik.gov.pl).

X. Product Reviews

1. A User who has an Account, has purchased a Product, and has personally used it may post their review of the Product in the designated Product tab.

2. A Product review consists of assigning points to the Product on a scale specified by the Seller and/or a description of the Customer’s experiences related to the Product. A review may not exceed 2,000 characters (including spaces).

3. The Seller publishes Product reviews on Product pages after first checking whether they comply with these Terms and Conditions, and also reserves the right to remove a Product review that is found not to comply with these Terms and Conditions after publication. A review published by the Seller may not be modified or removed by the User.

4. It is prohibited to include in Reviews:

1) false data or data contrary to law or good morals;

2) the personal data of the User or other persons, or data giving the impression that they are personal data, or contact details, including references (links) to other areas of the Internet;

3) advertising, promotional, or election-related content, as well as content containing references to sex, race, ethnic origin, nationality, religion, denomination, worldview, disability, or sexual orientation.

5. By posting a review, the User simultaneously declares that they are its author in the general sense (they wrote the review themselves) and within the meaning of the applicable law. The User shall be liable for any damage suffered by the Seller related to legal action, allegations, and expenses incurred as a result of infringement of the proprietary or personal rights of third parties in connection with the posted review.

6. If a given Product review does not constitute a work within the meaning of the relevant legal provisions, posting such review by the User shall mean that the User grants the Seller consent to use the review without time or territorial limitations by:

1) disseminating the review on the Internet, including in particular by publishing it in the eStore;

2) disclosing the User’s name as the author of the review.

7. If a given review constitutes a work within the meaning of the relevant legal provisions, posting such review by the User shall mean that the User grants the Seller a non-exclusive licence for an indefinite period (with the possibility of termination upon two years’ notice effective at the end of a calendar year), without territorial limitations, with the right to grant further licences, to use the review by:

1) disseminating the review on the Internet, including in particular by publishing it in the eStore;

2) disclosing the User’s name as the author of the review.

8. In the case referred to above, the User also authorizes the Seller to disseminate the review to the extent specified in the Terms and Conditions without indicating the author of the review and to decide on the first public disclosure of the review, and undertakes not to exercise supervision over the manner of using the review, provided that such manner does not exceed the scope specified in these Terms and Conditions.

9. The Seller informs that Product Reviews posted in the eStore come exclusively from Customers who have a Customer Account and have purchased the given Product in the eStore. Publication of reviews is preceded by verification of the connection between the review and the completed Order.

XI. Privacy Policy

1. Data, including the Customer’s personal data, are processed by the Seller in the manner described in the “Privacy Policy” document available at all times via the link entitled “Privacy Policy” located at the bottom of each eStore subpage.

2. The service provider hereby informs Users that in the process of using the Service and the services provided therein, including the eStore service, it uses cookies in the manner described in the “Privacy Policy” document available at all times via the link entitled “Privacy Policy” located at the bottom of each eStore subpage.

XII. Liability

1. The provisions of these Terms and Conditions do not exclude or limit the Seller’s liability arising from mandatory provisions of law.

2. The Seller shall not be liable for the non-conformity of Products with the individual expectations of the Customer. The Seller informs that Products available in the eStore, in particular cosmetic products, are, in accordance with the information accompanying them, products that may be particularly effective for specific uses, in particular for the care of specific body parts or body parts with certain characteristics; however, these are standard products and are not made to individual order, therefore the effectiveness of their use may vary in individual cases.

3. To the fullest extent permitted by law, the Seller shall not be liable for disruptions in the operation or interruptions in the availability of the eStore caused by force majeure, actions of third parties, or hardware or IT incompatibility of the eStore with the Customer’s end device or ICT system.

4. To the fullest extent permitted by law, the Seller shall not be liable for the operation of mail servers used by the Seller to send email messages, the operation of Customers’ email addresses, the operation of the Customer’s end devices and software used by the Customer, including anti-spam software, as well as temporary suspension of the availability of the eStore in the event that maintenance, hardware replacement, expansion, or modernization is necessary;

5. Unless mandatory provisions of law provide otherwise, the Seller shall not be liable for lost profits, loss of the ability to use money, loss of time, provision of false or incorrect information, or any indirect or consequential damage.

6. When using the eStore, the Customer is obliged to refrain from actions that may disrupt the functioning of the eStore, in particular the use, in relation to the eStore, of software or devices capable of producing such an effect, as well as transmitting to the eStore false data, data contrary to law or good morals, or personal data other than those concerning the Customer.

XIII. Final Provisions

1. If any of the provisions of the Terms and Conditions are or become in the future unlawful, unenforceable, incomplete, ineffective, or invalid, this shall not affect the validity of the agreement between the Seller and the Customer in its remaining part. In such a case, the Parties shall undertake negotiations to replace the incomplete or ineffective provision with a legally effective provision corresponding as closely as possible to the purpose of the challenged provision.

2. These Terms and Conditions and agreements concluded on their basis shall be governed by Polish law.

3. The Seller reserves the right to amend these Terms and Conditions. Amendments to the Terms and Conditions shall not affect the rights of Customers who placed an Order before the effective date of the amendment. Amendments to the Terms and Conditions shall enter into force after 14 days from the date of their publication in the Service. The Seller shall inform Customers of amendments by email sent to the Customer’s address. If the Customer does not accept the amendment, they should activate the “I do not accept the amendment to the Terms and Conditions” command. Failure to accept the amendment shall result in the inability to place Orders in the eStore.

4. These Terms and Conditions shall apply from 16 March 2026.